FAQs

Who can sign in?

Two groups: AMRC staff (Microsoft SSO) and partner contacts (magic-link email + TOTP). Partner accounts are provisioned by your AMRC account manager or your own internal Account Owner.

Why do I have to set up two-factor authentication?

Cyber Essentials Plus certification (which AMRC holds) requires a second factor on every external login. Once set up, you'll be asked for a 6-digit code each time you sign in.

I can't see a project I expect to see.

Visibility is driven by the project's type, your account's membership period (for shared research projects), and the per-unit flags set on your portal user. If you think the wrong flags are set, your AMRC account manager can adjust them.

My partnership tier looks wrong.

Your AMRC account manager can update your account's tier and renewal date.